Privacy Policy

  • 1. Who We Are

    This website is operated by Darvin Packaging Ltd. (“we,” “us,” or “our”). We are committed to providing high-quality packaging products and related services, while placing great importance on protecting user privacy and information security.

  • 2. Information We Collect

    When you visit or use our website, place an order, or fill out a form, we may collect the following types of information:
    - Name, company name
    - Contact details (email, phone, address)
    - Payment and invoicing information
    - Browsing data (e.g., IP address, device type, visit time, pages viewed)
    - Logistics information related to ordersWe do not collect your passwords or personal identification documents unless required by law (e.g., for customs clearance).

  • 3. How We Use Information

    The information we collect is used primarily for the following purposes:
    - Processing orders and shipments
    - Customer service and after-sales support
    - Account management and invoicing
    - Marketing emails, promotions, or new product notifications (you may unsubscribe at any time)
    - Improving website experience and optimizing our services

  • 4. Information Sharing & Disclosure

    We will never sell your personal information to third parties. We only share necessary data in the following circumstances:
    - With logistics/delivery partners to complete shipments
    - With payment platforms to process transactions
    - To comply with laws, court orders, or law enforcement requests
    - For statistical analysis (data will not include personally identifiable information)

  • 5. Data Retention

    We retain your information only for as long as necessary to fulfill the purposes outlined above. Once the legal or business need has ended, we will securely delete or anonymize your data.

  • 6. Information Protection

    We adopt industry-standard security measures to safeguard your information, including:
    - SSL encrypted transmission
    - Secure servers and firewalls
    - Internal access controls
    - Regular security audits and updates

  • 7. Your Rights

    You have the right to:
    - Request access to the personal information we hold about you
    - Request corrections or deletion of your information
    - Object to specific uses of your information (e.g., marketing)
    - Unsubscribe from marketing communications at any time Please contact us using the details below to exercise these rights.

  • 8. Children’s Privacy

    Our website and services are not intended for users under the age of 18, and we do not knowingly collect personal information from children.

  • 9. Policy Changes

    We may update this Privacy Policy from time to time. Any changes will be posted immediately on this page. For material changes, we will notify users via email.